Technical Support Specialist (Cumulative Experience)

Diagnosed and resolved hardware, software, and network issues for corporate users.
Installed, configured, and integrated software and peripheral devices.
Optimized system performance and ensured operational readiness across multiple platforms.

IT Specialist & Customs Clearance Officer (Container International Logistics Services L.L.C – Dubai)

Providing IT support and system management alongside customs clearance operations.
Responsible for maintaining company systems, troubleshooting technical issues, and ensuring smooth daily operations.
Managing customs clearance processes, handling documentation, and coordinating with relevant authorities to ensure timely shipment processing.
Supporting digital workflow improvements and maintaining data accuracy across logistics and clearance systems.

IT Help Desk & System Developer (Marine Valley Shipping & Logistics Services L.L.C – Abu Dhabi)

Developed and deployed a Vessel & Logistics Management System MVSL using PHP, Laravel, MySQL, and JavaScript, automating vessel operations, invoicing, and client services.
Integrated APIs for real-time tracking and reporting, improving operational transparency.
Provided technical support and system maintenance, ensuring optimal performance across internal networks and software platforms.
Implemented cloud-based backups and enhanced data security for sensitive operational data.

IT Specialist / Systems Coordinator (Marine Valley Shipping & Logistics Services L.L.C – Abu Dhabi, Al Sila’)

Developed and deployed the NextBill Customs Declarations and Shipments Management System using PHP, MySQL, and JavaScript, automating declaration, invoicing, payment, and customer service processes.
Designed and maintained internal databases for operations and invoicing, optimizing MySQL queries to improve system response time.
Developed automated reporting tools for management dashboards using JavaScript and PHP.
Coordinated IT-related projects, including software upgrades, network maintenance, and workflow automation.

IT & Operations Support (Al Bahar International Shipping L.L.C)

Implemented internal web-based reporting systems for logistics and shipment tracking.
Maintained and optimized databases for shipment documentation and operational metrics.
Supported teams with software tools, enhancing cross-department communication and efficiency.

Technical Diploma in Computer Engineering

Specialization in Software engineering from Damascus University

Arabic

Native

English

Conversational – B2 level

Technology

• Programming as a passion, not just a job.
• Building simple yet useful web tools.
• Exploring the best ways to solve problems.
• Automating daily tasks through code.
• Developing custom systems for individuals and businesses.
• Following the latest trends and updates in the programming world.